Privacy Policy

Ledi Smile Shpk

This Privacy Policy explains how Ledi Smile Shpk collects, uses, processes, and protects the personal data of patients, clients, and visitors to our website.

Ledismile Shpk is committed to protecting your privacy and ensuring that your personal data is handled in accordance with:

Law No. 9887, dated 10.03.2008 “On the Protection of Personal Data” (Republic of Albania)
General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679

By using our services or visiting our website, you agree to the collection and processing of your personal data in accordance with this Privacy Policy.

1. Data Controller

The data controller responsible for processing personal data is:

Ledi Smile Shpk

Address:
Rruga Irfan Tomini, Pallati Alfa, No. 16, Ap. 1
Administrative Unit No. 5
Tirana, Albania

Email:
info@ledismile.com
klinikaledismile@gmail.com

Phone:
+355 69 209 2056
+355 69 512 2299

2. Categories of Personal Data Collected

Ledismile Shpk may collect and process the following categories of personal data:

Identification Data

Full name
Phone number
Email address
Date of birth
Contact information

Medical and Health Data

Medical and dental history
Diagnosis and treatment records
Dental radiographs and medical documentation
Clinical photographs before and after treatment

These data may include sensitive health data, which are processed exclusively for medical purposes and in accordance with applicable legal requirements.

Technical Data

IP address
Device and browser type
Website usage data
Cookies and similar technologies

3. Legal Basis for Processing Personal Data

Personal data are processed based on the following legal grounds:

Consent of the data subject
Compliance with legal obligations
Legitimate interests related to the provision and improvement of services
Provision of healthcare and medical treatment

Health-related data are processed strictly for diagnosis, treatment, and healthcare purposes.

4. Purpose of Data Processing

Ledismile Shpk processes personal data for the following purposes:

Providing dental and aesthetic medical services
Conducting consultations and medical assessments
Managing appointments and reservations
Maintaining medical records and documentation
Communicating with patients regarding treatments and follow-up care
Improving service quality and patient experience
Operating and maintaining the website
Sending promotional communications only where consent has been given

5. Data Retention

Personal data are retained only for the period necessary to fulfill the purposes for which they were collected and in accordance with legal requirements for medical documentation.

After this period, personal data will be:

securely deleted, or
anonymized for statistical purposes.

6. Data Security

Ledismile Shpk implements appropriate technical, organizational, and administrative measures to ensure the security of personal data and to protect them against:

unauthorized access
loss or destruction
unauthorized modification
unauthorized disclosure

These measures include restricted staff access, secure storage of medical records, and protected IT systems.

7. Data Sharing with Third Parties

Personal data may be shared only with authorized third parties when necessary, including:

dental laboratories for the production of dental restorations
IT and technical service providers
healthcare institutions involved in treatment
public authorities when required by law

Ledismile Shpk does not sell or transfer personal data for marketing purposes without the explicit consent of the data subject.

8. Rights of Data Subjects

Under GDPR and applicable Albanian legislation, you have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your data (“right to be forgotten”)
request restriction of data processing
object to processing for marketing purposes
withdraw consent at any time

Requests regarding personal data can be submitted via email.

9. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and ensure proper website functionality.

Users may manage or disable cookies through their browser settings.